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Home || Fraud Detection | Analytics | Data Management | Information Security || Scillani |
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| IT-Leadership Services provided in cooporation with Gassås Syd | ||
| Strategy | Goveranance | Security | Service Management | Project | Development | Quality | Audit || Gassås | ||
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Some adviceWhen you start working with IT Service Management the first thing you should do is a gap analysis. Most often you will realize that you have a lot already but it is not structured or defined as you will find in ITIL or ISO 20000. What you will benefit from applying an IT Service Management approach is a common language that will make it easier for you to hire staff and train current staff. Often a Change Management process, a Service Desk, Service Level Agreements is low hanging fruit to gain cost savings. Focus onWe have long time experience in the ITIL best practice and can be your guide to get started or enhance your capabilities ISO 20000 We know ISO 20000 and can help your organization to gain certification
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IT Service Management[Deliver value without ownership of costs and risks] The true context of IT service management is the idea that IT is not only about technology, it is instead of capabilities within the organization that is used to provide value to the organization. Users, departments, subsidiaries don't really care about what technology is used, the care about that it can be used when there is a need. We can help you to meet and exceed these expectations.
Have you experienced new software or hardware that doesn't work when you turn it on or is the organization not satisfied with the IT organization? Our experience in IT Service Management is not that is nice to “have”, it is a comprehensive approach to align IT with the business.
Define directions: With an understanding of constraints and requirements, you are able to identify how you can manage what is delivered (utility) and how it is delivered (warranty) to create value. We can help you define your Service strategy, reflecting these principles. Establish relationship: The glue between IT and the business is a framework of service catalogue, service agreements and organizational capabilities to keep it alive. We can assist you with guidance to establish your framework. Manage changes: Most often failure with new or updated software causes badwill for IT, event though very often the business share the responsibility. We have the skill to establish an approach for service transition involving issues like change and release management. Respond upon incidents and problems: In the real world small things matters and you need to be able to respond upon it as incidents and problems. We know the difference to enable an effective responsiveness that can save money and time. Enable improvements: When something is not working properly you need to fix it, not turn away. We are involved in service improvement activities and processes to highlight, prioritize and implement improvements.
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Scillani Information is a company working with research and development with its focus on innovative use of Information and Information Technology (IT) to enable sustainable growth for organizations. We are working in the field of using data and information to enable knowledge, where some of our focus topics are Fraud & Corruption, Data analysis & Data mining, Data management and Information Security. |
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